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Customer Service Professional - Call/E-mail Admin

Overview

Contribute to a Safer, More Secure, and More Sustainable World?


#ThisIsOurNormal


At UL, we know why we come to work. Thousands of us around the world wake up every day with one common purpose ? to make the world a safer, more secure, and more sustainable place to live. We clear the way for our customers to introduce the latest products, technological advances, and systems in an increasingly complex world so they can provide peace of mind to the market. Our integrity is woven throughout our company and shapes the way we approach and deliver our solutions. We are proud that the work we do every day has a meaningful contribution to society. We continue to build upon our legacy of trusted expertise and partnership to keep our communities safe and secure as we march forward into the future. This helps us to sleep better at night, and we are confident that the millions of people we touch rest easier too.



Responsibilities

UL is currently seeking a Customer Service Professional?for our?Call Director/E-mail Admin?team in Camas, WA office. In this role, you will have the opportunity to support customers from the front end, directing in-bound calls and e-mails to appropriate departments and/or persons. A successful?Customer Service Professional?is focused on providing excellent customer service, able to work with a sense of urgency, has a basic understanding of Microsoft Suite, and enjoys being a part of a team that strives to be the best. ?Prior Customer Service Management (CRM) system experience will help with the success of this role.


Is this the amazing opportunity you have been seeking?


We would like to hear from you!


Additionally, you will be responsible for:



  • Receiving inquiries from customers from various sources (phone and email), answering questions and/or resolveing individual problems.

  • Coordinating and developing customer relationships by handling customer inquiries on?topics such as:?myHome, invoicing, label and inspection, etc.

  • Opening new projects and supporting a smooth communication between customers and UL departments.

  • Collecting customer product information, identifing the industry that will perform work, and communicating completion time commitments.

  • Prioritizing customer needs and?determining any special requirements.

  • Providing support for non-technical customer requests including: questions/issues such as billing inquiries, service requests and general UL information.

  • Performing other duties as required.



Qualifications


  • High School Diploma, or equivalent, is required (Associates degree preferred).

  • 1-2 years of customer service, sales, or call center experience preferred.

  • Excellent communication skills (written and verbal), and customer-oriented.

  • Demonstrated ability to respond appropriately to customer needs.

  • Demonstrated ability to successfully multi-task.

  • Demonstrated ability to work effectively with a diverse team.


#CB


 

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