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Assistant Centralized Lending Manager

At iQ Credit Union, we make member education and financial well-being, community involvement, and employee development foundational components of our culture. We believe in listening, adding value, and learning with every interaction, and we excel at building strong relationships that positively impact our membersā lives!

We're looking for a dynamic leader to partner in managing a team of underwriters, document processors, and title processors dedicated to helping our members achieve their financial dreams!

Essential Duties

Oversee work of Document Processors in the Centralized Lending Department. Coordinate work flow, set processing deadlines and ensure proper procedures are followed. Monitor job performance to ensure quality work and service to members.

Ensure any problems pertaining to loan processing are resolved in a timely manner.

Ensure Document Processor schedule provides adequate coverage. Assist in other department scheduling, as necessary.

Suggest and/or implement procedures and processes to improve the operation of the Centralized Lending Department.

Handle escalated complaints consistent with Credit Union policies, procedures, values and operating principles.

Back up staff in work area when necessary, following all appropriate policies and procedures.

Conduct quarterly coaching sessions and performance evaluations of all direct report personnel in a timely manner and make salary recommendations. Provide ongoing performance feedback as needed.

Assist Manager in hiring of Document Processors and other Centralized Lending staff as necessary. Ensure they are trained in all phases of their work assignment.

Maintain a thorough knowledge of Episys, Loans PQ, CUDL and other lending programs.

Experience: Minimum three to five years financial institution work experience, consumer lending preferred. One year to three years of strong supervisory experience.

Education: High school diploma or equivalent.



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